You are responsible
for every one of them.
An inspector is not going to visit your flagship. They will walk into a quiet site on a Tuesday, where half the team started last month, and ask what the procedures are. Musterlog is the record that answers for that site too.
One procedure is easy. Four hundred is the problem.
Standard tier asks for four written procedures, covering evacuation, invacuation, lockdown and communication, and it asks that your staff know them. Writing that once is an afternoon's work. The official templates are free, and they are good.
The hard part comes afterwards. Knowing on any given Tuesday that every site still has those procedures, that the people who joined in March have been trained on them, and that you could put your hands on the evidence within the hour. That is the job nobody has been given time for, and it is the only job we do.
We keep your records. The duty stays yours. No supplier can make a venue compliant, and the Home Office has publicly warned against any that says it can. What software can do is hold the evidence of what you have actually done.
Sold to whoever answers for many premises at once.
If an inspector walked into your fourth-worst site next April, could you prove it had been done?
Pubs, bars, restaurants, hotels, leisure and events. Your managers tick things off on their own phones. The training is the free official ACT Awareness course, so there is nothing new for anyone to write. You get the group view of who is behind.
You have sent policyholders the guidance. Could you say today which of them acted on it?
Fund it across a slice of the book. The policyholder gets it free, you get preparedness you can actually see across the portfolio, and it is a licence fee rather than commission, so nothing here touches insurance distribution. How the broker model works.
What we do, and what we will never claim.
Musterlog does this
- Procedures built from the Home Office standard tier guidance
- Completion of the free official ACT Awareness course, recorded with names, signatures and dates
- Drill and review log, dated, with photographs
- One export that answers an inspection
- Group dashboard showing every site and its current status at a glance
Musterlog will never claim this
- That it makes anyone compliant. No supplier can, and any that says otherwise is worth avoiding
- That it is endorsed by the Home Office or the SIA. No such endorsement exists, for any product
- That it issues a certificate, because there is no certificate to issue
- That it replaces your own judgement about your own premises
One licence for the group.
Not a subscription for every venue. The people on site never see an invoice, which is the only reason it gets used.
| Licence | Covers | Per year |
|---|---|---|
| Small group | 5 to 20 venues | £2,400 |
| Mid group | 20 to 100 venues | £7,500 |
| Large operator | 100+ venues | £18,000 |
| Insurer or broker | Policyholder book | By arrangement |
There are single-venue tools at £19 to £38 a month, and if you run one venue you should probably buy one of those. We would rather say so than pretend otherwise. They price per venue because they sell to the venue, which means adoption depends on forty different managers each choosing to pay, and nobody ever gets the group view. Musterlog is licensed to the organisation that actually carries the duty.
The ones people actually ask.
Who is the responsible person in a tenanted pub?
The duty follows control of the premises. In a managed house that is the operating company. In a tenanted or leased house it is usually the licensee running the business, not the pub company that owns the freehold. Mixed estates often have the duty sitting on both sides of the same portfolio, which is worth settling before anything else. There is a longer answer here.
When does Martyn's Law actually come into force?
The Act received Royal Assent in April 2025 with a commitment to at least 24 months of implementation, so April 2027 is the earliest possible enforcement date and spring 2027 is what everyone expects. Home Office statutory guidance was published in April 2026. The SIA consulted on its section 12 enforcement guidance during 2026 and that guidance is due before commencement.
What does standard tier actually require?
It applies where 200 to 799 people may reasonably be expected to be present at the same time. It requires documented public protection procedures covering evacuation, invacuation, lockdown and communication, and staff who are aware of them. It does not require CCTV, barriers or search equipment. That is the enhanced tier, and it starts at 800.
Can any software make us compliant?
No, and you should be wary of anyone who tells you their product can. Software holds the procedures, training records and drill logs that evidence what you have done. The duty stays with the responsible person, and the Home Office has said so publicly.
Why per group rather than per venue?
Because the person with the problem is not the person standing in the venue. A per-venue subscription puts the buying decision on forty different managers and gives the group no view at all. One licence, billed centrally, is what makes the record complete rather than partial.
Do places of worship count as enhanced tier if they are large?
No. Places of worship sit in the standard tier regardless of capacity, even where 800 or more people may be present.
Do we need this if we already use the free ProtectUK templates?
If you run one venue, quite possibly not. The free templates and a well-kept folder may be all you need. Musterlog earns its place when somebody has to answer for many sites at once and cannot personally walk into each one.
Three groups, before November.
Free of charge until April 2027. A pilot is a one-paragraph letter of intent rather than a contract, so either side can walk away, and we talk about pricing before any paid term begins.
Musterlog is built and run by Abdul Khalique. If you run a group of venues, or a book of policyholders who do, a short call is the fastest way to work out whether this is any use to you. If it is not, I will say so.
